If you have followed all the steps highlighted in this documentation, and are still having issues, you may submit a report at CONTACT.
Can I get a refund?
If you have followed all the steps highlighted in this documentation as well as sent a bug report, yet are still experiencing technical difficulties running the suite on your machine, a refund may be considered.
(Must be within 30 days of purchase.)
Submit a request at CONTACT and chose the topic "Other".